HCL Recruitment for Freshers As Fresher

Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumventions

Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact

Administer and provide User account provisioning & activities

Assign work orders / incidents to appropriate support teams and follow up until closure.

Route problems to internal 2nd and 3rd level IT support staff

Escalate complex problem to appropriate support specialists

Routine maintenance updates with other IT staff and business units

Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

Participate in on-going training and departmental development

Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Job Role :-Fresher

Industry/Job Field:-IT-Hardware & Networking

Functional Area :-IT Hardware, Technical Support, Telecom Engineering

Location :-Chennai

Mode Of Recruitment :-Walkin

Salary :-Best In Industry

Experience :-Freshers 2011 & 2012 Passed Out Only

Qualification:-BE, B.Tech, BCA, B.Sc

Candidate Profile:-

B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)

60% throughout in academics

No current backlogs

2011 &2012 pass out

Excellent communication and conversation skills (Verbal and Written)

Good documentation skills

Good working knowledge of MS OFFICE

Should have good customer handling skills

Able to handle unforeseen situations

High level of acceptance

Can drive HCLs value and its methodology