Job Description.

Acquiring knowledge of all related areas of the project 

Understanding all the binding laws and regulations relating to project 

Understanding and adhering to quality standards 

Perform day to day case processing and adhere to process SLA (Service Level Agreement) in terms of production, productivity, quality and TAT

Adhere to process related training manuals.

Provide inputs to the supervisor on any variations/discrepancies in the existing process training manual

Update individual production, Query logs and any other process related logs.

Communicate with Client using verbal and/or written mode.

Ensure all Soft skills related trainings are completed and qualifying criteria met. 

Get cross trained on at least one additional process from any other LOB/Division/Business Units

Preparing and maintaining Production/Quality reports and submitting to the Supervisor. 

Identifying process improvement opportunities and reporting the same to the Supervisor 

The role will also require acquiring the knowledge, experience and skills needed for advancement and better performance as per decided by management

Update time sheets on a daily basis; update leave applications, where applicable

Adherence to Organizational Quality and ISMS policy

Adherence to HR policies

Adherence to guidelines on customer interface, telephones and email etiquettes while interacting with Clients and Internal/ External parties

Ensuring Compliance to Information security as per ISO 27001 Standards.

Requisites : 

Minimum one year work experience in an International voice Process.

Must have excellent communication skills

Should have Neutral Accent.

Willing to work in any shift & weekly offs.

Must be within 30 years of age. 

Flexible to work in both Inbound & Outbound voice Process.

Must be interested in making long term career.

Minimum 10th Standard Pass.