Customer Care Associate - Voice Process
Xchanging
Skills Required Customer Care Associate - Voice Process,
Experience 1-5yrs.
Job Location Bangalore
Walkin Date 03/05/2013-03/05/2013
Walkin Time 9.00 AM to 2.00 PM
Walkin Venue
Xchanging - Inspiring Innovation Cambridge Towers, SJR I-Park, EPIP Area, Whitefield, Bangalore - 560066.
Job Description

 

Customer Care Associate - Voice Process

Job Description.

Acquiring knowledge of all related areas of the project 
Understanding all the binding laws and regulations relating to project 
Understanding and adhering to quality standards 
Perform day to day case processing and adhere to process SLA (Service Level Agreement) in terms of production, productivity, quality and TAT
Adhere to process related training manuals.
Provide inputs to the supervisor on any variations/discrepancies in the existing process training manual
Update individual production, Query logs and any other process related logs.
Communicate with Client using verbal and/or written mode.
Ensure all Soft skills related trainings are completed and qualifying criteria met. 
Get cross trained on at least one additional process from any other LOB/Division/Business Units
Preparing and maintaining Production/Quality reports and submitting to the Supervisor. 
Identifying process improvement opportunities and reporting the same to the Supervisor 
The role will also require acquiring the knowledge, experience and skills needed for advancement and better performance as per decided by management
Update time sheets on a daily basis; update leave applications, where applicable
Adherence to Organizational Quality and ISMS policy
Adherence to HR policies
Adherence to guidelines on customer interface, telephones and email etiquettes while interacting with Clients and Internal/ External parties
Ensuring Compliance to Information security as per ISO 27001 Standards.

Requisites : 
Minimum one year work experience in an International voice Process.
Must have excellent communication skills
Should have Neutral Accent.
Willing to work in any shift & weekly offs.
Must be within 30 years of age. 
Flexible to work in both Inbound & Outbound voice Process.
Must be interested in making long term career.
Minimum 10th Standard Pass.